Return Policy

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

Our Returns Policy time frame is 7 days from when an order arrives at your address.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
Customers will be responsible for paying return shipping costs, no other additional costs.Please feel free to contact us about returns at info@josefinastudio.com

We will refund your money within 24 hours of receiving the product.

If you are unsatisfied with your order - please contact our support and we will do our best to help you out!