Shipping Policy
FREE SHIPPING FOR ALL ORDERS
What are your shipping and processing times?
Shipping Times
USA and Canada: 5 - 12 working days
Australia and New Zealand: 5 - 10 working days
Europe: 5 - 10 working days
Latin America: 10 - 20 working days
Other countries: 10 - 20 working days
Affected by Covid-19, there will be some delay on the delivery.
Processing Times
Orders can take only 1-3 days to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at info@josefinastudio.com and we'll help you out!
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.