Shipping Policy

FREE SHIPPING FOR ALL ORDERS

What are your shipping and processing times? 

Shipping Times 

USA and Canada: 5 - 12 working days 
Australia and New Zealand: 5 - 10 working days 
Europe: 5 - 10 working days 
Latin America: 10 - 20 working days  
Other countries: 10 - 20 working days  
Affected by Covid-19, there will be some delay on the delivery.
 

Processing Times 

Orders can take only 1-3 days to process after placing the order before shipping out. We do not ship on weekends. 

 

Where can I find my tracking number? 

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. 
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 
If you need more detailed information, please shoot us an email at info@josefinastudio.com and we'll help you out! 

 

Unexpected Delays 

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation. 

 

STILL NEED ASSISTANCE?CONTACT US AT

info@josefinastudio.com

TEL: +1 9096860929